Best of Bedz
All policies

Terms of Service

Last updated: 12 July 2026

These Terms of Service (the "Terms") govern your use of the Best of Bedz website at bestofbedz.com, including the direct-booking pages at bestofbedz.com/stays (together, the "Site"), and every booking you make through the Site. By using the Site, or by ticking the acceptance box at checkout, you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

The Site and your booking contract are operated by Best of B Online FZ-LLC ("Best of B Online", "we", "us"), a Free Zone Limited Liability Company registered with the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates.

  • Registered office: FDBC1018, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  • RAKEZ licences: Media Licence No. 17004777 (online booking platform), Commercial Licence No. 5031600 (property management services), Services Licence No. 47018183 (marketing management)

Your booking contract is always with Best of B Online. On-the-ground property operations are delivered by our local operating company or partner in the country where the property is located (each a "Local Operator"). For properties in Egypt, the Local Operator is currently Eleven Seasons (registered in Egypt, commercial register No. 237149, tax registration No. 764339486, operating from New Cairo). As we add properties in other countries, the listing and your booking confirmation identify the Local Operator for your stay.

These Terms govern direct bookings made on this Site only. If you book one of our homes through a third-party platform (for example Airbnb, Booking.com, Expedia, Agoda or Trip.com), that platform's terms, payment flow and cancellation policy govern that booking.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract to book. Individual listings may state a higher minimum age. By booking you confirm that all information you provide is true, accurate and complete, and that you are booking for yourself or with the authority of every guest in your group.

3. What the Site does

The Site shows our own portfolio of holiday homes with live availability, live pricing and verified guest reviews. Prices, availability and fee breakdowns are retrieved from our property-management system at the time you search. We never invent a number: the price you are quoted is the price our system holds for those dates at that moment, and it is the same for every visitor. We do not personalise prices based on who you are, your device, or your browsing history.

4. Booking and confirmation

  1. You select dates and guests, and the Site shows a full quote: nightly rate, any fees, and the total.
  2. At checkout you provide your details, review the exact cancellation policy for your stay, and accept these Terms by ticking the box. The box is never pre-ticked. We record the date, time and version of the Terms you accepted, together with technical data of the acceptance such as the IP address it was made from (see the Privacy Policy).
  3. You complete payment on a secure hosted payment page (see Section 5).
  4. Your booking is confirmed when we issue your confirmation email with your booking reference after your payment completes and our checks pass. Check-in instructions are provided before arrival.

If payment is not completed, the dates you selected are released and no contract is formed. In the rare case that payment completes but we cannot confirm the booking (for example a verification check fails or the dates became unavailable in the same moment), we refund everything you paid in full and release the dates; no contract is formed. A confirmed booking is a binding contract for the dates, property and price stated in the confirmation.

5. Prices and payment

  • Currency. Prices are quoted and charged in US Dollars (USD). The total shown at checkout is the full amount we charge for your booking, and we add no fees to it afterwards. Separate from that total: any government levy stated on the listing as collected locally, any refundable security deposit stated on the listing, and the optional extras in Section 7 if you request or incur them. Your card issuer may apply its own foreign-exchange or international-transaction fees, which are outside our control.
  • How payment works. Payment is collected on the secure hosted payment page of a licensed payment services provider: currently Ziina (Ziina Payment LLC, licensed by the Central Bank of the UAE) or Mamo Pay (Mamo Limited, regulated by the DFSA), or any successor licensed provider we appoint. The provider processes your payment under its own terms and privacy policy, and your card details never touch our servers; we never see or store your full card number.
  • Your contract is with us. The booking contract is exclusively between you and Best of B Online. The payment provider is not the seller, is not a party to your booking, and is not responsible for the accommodation, its quality, availability, cancellation or refunds; all of that is governed by these Terms.
  • Your card statement. The charge may appear on your bank or card statement under the payment provider's name or descriptor rather than ours. If you do not recognise a charge, contact us first at cs@bestofbedz.com with the amount and date, and we will identify it; please report suspected payment errors within 7 days of the charge notification.
  • Payment methods. The cards and wallets available to you are shown on the payment page.
  • Taxes and fees. The total at checkout includes the applicable charges for your stay as itemised in your quote. Where any government levy must be collected locally at the property, the listing says so before you book.
  • Pricing errors. If a clear pricing error occurs (for example a price displayed at a fraction of its obvious value), we may cancel the affected booking and refund everything you paid in full.

6. Cancellations, refunds and no-shows

Each booking carries the exact cancellation policy shown to you before payment and repeated in your confirmation. The tiers we use, and precisely how refunds are calculated and paid, are set out in our Cancellation and Refunds Policy, which forms part of these Terms.

If you do not arrive on your check-in date and we cannot reach you within 24 hours of the check-in time, the booking is treated as a no-show and handled as a cancellation received after the free-cancellation deadline: the after-deadline fee for your booking's tier applies, as set out in the Cancellation and Refunds Policy. For most tiers that fee is the full amount, but where your tier's fee is 50% or the first night, the balance is refunded.

7. Check-in, check-out and occupancy

  • Check-in and check-out times are stated on each listing and in your confirmation.
  • Early check-in or late check-out is subject to availability and must be agreed in writing; fees are: early check-in USD 30, late check-out until 14:00 USD 50, and after 14:00 a full additional night.
  • The maximum number of guests is the number on the listing. Exceeding it without our prior written approval is a material breach and grounds for termination of the stay without refund. Approved additional guests are charged USD 100 per guest per night.
  • Guest registration (local law). The law of the property's country governs check-in requirements, and the Local Operator registers guests with the competent authority where the law requires it. All overnight guests must be registered with us (full name and ID or passport). For properties in Egypt, Egyptian law may additionally require couples who are Egyptian or nationals of other Arab countries (as defined by the applicable Egyptian rules) to present a valid marriage certificate at check-in to share accommodation. We state this on the listing before you book. Where the law requires the document and it is not provided, check-in is declined and the booking is treated as a cancellation received after the free-cancellation deadline (your tier's fee applies), or, at your choice and subject to availability, we reschedule your stay once at no charge. These are legal requirements of the property's country, not our preferences; see our Anti-Discrimination Policy.

8. House rules

Each listing publishes its house rules, and they form part of your contract. Unless a listing states otherwise:

  • No smoking inside the property. Specialised smoke-odour cleaning is charged at documented cost.
  • No parties, events or commercial filming without prior written approval.
  • No pets unless the listing states pets are allowed and we confirm in writing.
  • Quiet hours apply as stated on the listing; repeated verified noise complaints are grounds for immediate termination of the stay.
  • No unregistered overnight guests, and no illegal activity of any kind.
  • Building and community rules at the property apply.

For serious breach (illegal activity, endangering the property, neighbours or staff, unauthorised parties or events, exceeding the occupancy limit, or unregistered overnight guests), we may end the stay immediately and the amount paid for unused nights is not refunded. For other breaches, we first give you a written warning and a reasonable chance to put it right; only continued breach ends the stay on the same basis. In every case we may deduct documented costs from any security deposit and recover further documented losses, always supported by evidence as described in Section 9.

9. Security deposit and damage

Where a listing states a security deposit, it is collected as described on the listing (by default, USD 100 taken at check-in) and released within 7 days after check-out, absent claims. You are responsible for damage beyond normal wear and tear, excessive cleaning, missing items and lost keys or lock damage. We support any deduction or claim with photographs and itemised documentation, and if documented damage exceeds the deposit you authorise us to charge or invoice the difference.

10. Our right to refuse or end a stay, and to end Site access

We may decline a booking or end a stay, without refund where the cause is your breach, if: information you provided is false; you are under the required minimum age; house rules are breached; the occupancy limit is exceeded; or behaviour endangers the property, neighbours or staff. We may also decline or cancel a booking where the law requires us to (see our AML and Sanctions Compliance policy); in that case, amounts paid for the cancelled stay are refunded unless the law prevents it.

Separately, we may suspend or terminate your access to the Site, without notice, for violation of these Terms, for fraudulent or abusive behaviour, or where the law requires it, and a person whose access was terminated for cause may not use the Site again under any identity. Confirmed bookings unaffected by the cause of termination are honoured or refunded per the Cancellation and Refunds Policy.

11. Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disasters, government travel restrictions, public-health emergencies, or the property becoming uninhabitable through fire, flood or utility failure. In such cases you may reschedule at no charge subject to availability, or receive a refund of unused nights. Personal circumstances (illness, missed flights, visa refusal, work commitments) are not force majeure. We strongly recommend travel insurance.

12. Your content and reviews

Reviews shown on the Site are collected from verified guests through our independent review platform. If you submit a review, photo, video or any other content to us ("User Content"), the following applies:

  • Licence. You grant us and our affiliates and service providers a worldwide, royalty-free, sublicensable licence to use, reproduce, adapt (crop, edit, subtitle, translate), display and distribute your User Content in connection with the Site and our marketing. User Content is treated as non-confidential and non-proprietary. If you ask us to remove your content, or withdraw consent for a review, we stop new uses and remove it from the Site; copies already published or already incorporated into materials that cannot reasonably be recalled may survive, as described in the Privacy Policy.
  • Your warranties. You confirm the content is honest and based on your own experience; that you own it or control all rights in it, including any music, footage, images and the appearance of any identifiable person in it; and that it infringes no one's rights. To the extent permitted by law, you waive moral rights that would prevent the uses licensed above.
  • Responsibility. You, not Best of B Online, are fully responsible for User Content you submit, including its legality and accuracy. We are not liable to any third party for content you post.
  • Monitoring and enforcement. We may review, decline, edit for format, or remove any User Content at our discretion, including where we believe it breaches these Terms or the Content Standards and Guidelines, infringes rights, or could create liability. We may disclose your identity to a third party who credibly claims your content violates their rights, and we cooperate with law-enforcement authorities and court orders. To the extent permitted by law, you hold us harmless for actions we take in good faith during such investigations. We do not undertake to pre-screen content and are not liable for not removing material before it is reported. We terminate the participation of repeat infringers.
  • Takedown. Rights-holders can report infringing content to legal@bestofbedz.com as described in Section 13.

13. Intellectual property

The Site, its design, text, photography, logos and the Best of Bedz brand are owned by or licensed to Best of B Online and are protected by UAE and international intellectual-property law. You may browse, book, and share links, and you may not copy, scrape, republish or commercially exploit Site content without our written permission.

If you believe content on the Site infringes your rights, email legal@bestofbedz.com with: identification of the work, the exact URL, your contact details, a good-faith statement, an acknowledgment that false statements may have legal consequences, and your signature. We review and act on complete notices promptly, and we accept notices in DMCA form. The complaint and counter-notice procedure, with its deadlines, is in our Content Standards and Guidelines.

Trademark and brand misuse. The Best of Bedz name, logos and brand assets may not be used without our written authorisation, including in domain names, social accounts, advertising, or in any way that misleads people into thinking they are dealing with us. Report brand misuse or impersonation to legal@bestofbedz.com; we pursue takedowns and legal action. Third-party names and marks that appear on the Site belong to their owners.

Beware of impersonation. We communicate only from @bestofbedz.com email addresses and our official WhatsApp +20 122 758 0022, and we never ask you to pay outside the Site's secure payment page or to share your full card details in a message. If anyone claiming to be Best of Bedz does, do not pay, and report it to us immediately.

14. Prohibited use, linking and framing

You agree not to: use the Site for any unlawful purpose; make speculative, false or fraudulent bookings; scrape or harvest data or other users' information; interfere with the Site's security or availability (including denial-of-service attacks or load testing without permission); introduce malware or any harmful code; impersonate any person or misrepresent an affiliation; attempt to access areas or data not intentionally made available to you; or use any automated system to access the Site other than ordinary search engines.

You may link to the Site in a way that is fair and legal. You may not frame or mirror the Site or portions of it inside another site, hot-link assets, or link in a way that suggests endorsement, association or approval by us that does not exist. We may withdraw linking permission at any time, and you agree to cooperate in stopping any unauthorised framing or linking immediately.

15. Disclaimers and reliance on information

The Site is provided on an "as is" and "as available" basis. We work to keep listings accurate and availability live, but to the fullest extent permitted by law we make no warranty that the Site will be uninterrupted, error-free or free of harmful components, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement in respect of the Site itself. General information on the Site (area guides, blog-style content, third-party material) is provided for convenience; the binding details of your stay are the ones in your quote, the listing's rules and your confirmation. To the fullest extent permitted by law, we are not liable for loss caused by viruses, distributed denial-of-service attacks or other technologically harmful material affecting your equipment through your use of the Site or any site linked from it, and you are responsible for your own anti-virus protection. None of this limits the booking-specific commitments we make in these Terms (price, dates, refunds), and nothing in these Terms excludes liability that cannot be excluded by law.

The Site is operated from the United Arab Emirates. We make no representation that it is appropriate or lawful to use in every jurisdiction; if you access it from elsewhere, you are responsible for compliance with your local law.

16. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, and our total aggregate liability arising out of or relating to a booking is limited to the total amount you paid for that booking. Nothing in these Terms limits liability for fraud, or for death or personal injury caused by proven negligence, or any other liability that cannot lawfully be limited.

17. Indemnity

You will indemnify Best of B Online and the Local Operator against documented third-party claims arising from your breach of these Terms, your violation of law at the property, or content you submit, except to the extent caused by our own breach or negligence.

18. Privacy

Personal data is processed as described in our Privacy Policy. Guest registration data is shared with the competent authority of the property's country as required by law. By booking you acknowledge the Privacy Policy.

19. Electronic communications, signatures and consent

  • Communications. You consent to receive booking-related communications electronically: email and, where you provide a number, WhatsApp or SMS. Marketing communications are sent only if you opt in, and every one carries a working unsubscribe (reply STOP on messaging channels). Standard carrier rates may apply and are yours.
  • Electronic signature. By using the Site you agree to transact electronically through it. Using the Site, and the actions you take on it to indicate acceptance (ticking the acceptance box at checkout, tapping or clicking a confirm button, or the equivalent on any device), are your electronic signature, carrying the same legal force as a handwritten one and binding you to what you accepted. Your electronic signature is valid and enforceable on its own; no certification authority or other third-party verification is required. A printed version of these Terms and of any electronic notice or record is admissible in judicial and administrative proceedings to the same extent as ordinary business records.

20. Changes to these Terms and to the Site

We may update these Terms. The version that governs your booking is the version you accepted at checkout for that booking; material changes are not applied retroactively to confirmed bookings. The "Last updated" date above shows the current revision. We may also modify, suspend or discontinue any part of the Site itself at any time; confirmed bookings are unaffected and are honoured or refunded per the Cancellation and Refunds Policy.

21. Governing law and disputes

These Terms and every booking are governed by the laws of the United Arab Emirates as applicable in the Emirate of Ras Al Khaimah and the Ras Al Khaimah Economic Zone (RAKEZ). Disputes follow this ladder:

  1. Notice. Send a written notice of dispute to legal@bestofbedz.com describing the issue and what you are asking for.
  2. Negotiation. Both parties try in good faith to resolve the dispute within 45 days of the notice. These discussions are confidential settlement negotiations.
  3. Mediation (optional). If negotiation fails, the parties may jointly agree to a mediator before going further; costs shared equally.
  4. Courts. Disputes not resolved above are subject to the exclusive jurisdiction of the Courts of Ras Al Khaimah, United Arab Emirates.

To the fullest extent permitted by the law that applies to you, disputes are brought individually, not as a plaintiff or class member in any class, consolidated or representative proceeding. Either party may at any time seek urgent injunctive relief, or protect or enforce intellectual-property rights, before a competent court. Nothing in this section deprives you of mandatory consumer protections of the country where you live.

22. General

If any provision of these Terms is held invalid, the remainder stays in force. A failure to enforce a provision is not a waiver. These Terms, the policies they link, your listing's house rules and your booking confirmation are the entire agreement for your booking. These Terms are published in English and Arabic; if the two versions differ, the English version prevails.

23. Contact

  • Booking counterparty: Best of B Online FZ-LLC, FDBC1018, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE
  • Property operations: the Local Operator named on your listing and confirmation (for Egypt: Eleven Seasons, New Cairo)
  • Email: cs@bestofbedz.com
  • WhatsApp: +20 122 758 0022