Content Standards & Guidelines

Last updated: 12 July 2026

Real stays, honest words. These content standards and guidelines govern everything submitted to Best of Bedz for display: review text and ratings, photos and videos, messages you ask us to publish, and partner submissions under the Affiliate, Agent and Influencer Terms. They apply whatever the sentiment: a hard, critical review that follows these rules is always welcome, and moderation never depends on whether a review is positive or negative.

1. How reviews and scores work on this site

Who can review. Reviews are collected and verified through an independent review platform from guests who actually stayed, across our direct bookings and the major booking platforms. If you arrived but could not complete your stay, contact us and your feedback is still heard and handled through support.
The score. The score you see is the aggregate computed by that platform across verified reviews. We do not write reviews for ourselves, we do not pay or offer incentives for positive reviews, we do not edit the substance of a guest's words, and we do not adjust the score.
Fake reviews. Automated checks and human review work to detect fabricated reviews. When we find one, it is removed, and we act against whoever is responsible, up to permanent refusal and, for partners, termination.
Editing a review you submitted: contact cs@bestofbedz.com with your booking reference.
Display. Reviews are dated so you can judge recency. Obvious spam and abusive submissions are excluded from display. We may publish a reply from us under a review, clearly marked as ours.

2. Content standards

Every submission must comply with all applicable laws and with each of the standards below.

2.1 Travel-related and genuine

The useful contribution is detailed, firsthand, and about the home, the area, and the stay. Write only about an experience you personally had; do not invent, exaggerate, or leave out something material you were compensated to omit. Personal, political, ethical, or religious commentary about other people does not belong here. Feedback about our service belongs with cs@bestofbedz.com, where someone can actually fix it.

2.2 Hate, discrimination and harassment

Not permitted: content that attacks people for who they are. That includes hatred or discrimination aimed at someone's origin, faith, sex or gender, disability or illness, age, nationality or migration status, or beliefs, and any content that harasses, bullies, threatens, or whips up others against a person, including our staff and neighbours.

2.3 Violence, offensive and restricted content

Not permitted: threats or encouragement of violence; content that is obscene or grossly offensive for a general audience; content that offers, advertises, or facilitates regulated or restricted goods and services; and any terrorism-related material, meaning content connected to organisations or acts designated under UN Security Council sanctions or applicable law, or that glorifies violent extremism.

2.4 Animal welfare

Not permitted: content that celebrates cruelty to animals in any form. That includes petting-and-selfie encounters with wildlife, animals kept in conditions that are plainly inadequate, and outings or shows built on frightening or hurting animals.

2.5 Sexual content and minors

Not permitted: sexually explicit material, nudity, or pornographic content of any kind. Child sexual abuse material, and any sexualised content involving or appearing to involve minors, is zero-tolerance: a single violation leads to immediate, permanent refusal of all future submissions and bookings, and a report to the competent authorities. Images of identifiable minors are not accepted without a parent's or guardian's written consent, and this privacy rule is applied with particular strictness.

2.6 Privacy and confidential data

Do not publish other people's personal data: full names of private individuals or staff paired with personal details, phone numbers, email or postal addresses, card numbers, ID or passport numbers, licence plates, or photos of identifiable people without their consent. If it is not publicly accessible information, it does not belong in a public review.

2.7 Images and editorial standards

Photos and videos must relate to the actual travel experience, show the property truthfully and in its current condition, and not use edits, filters, or staging that hide defects or add features that do not exist. No text overlays, watermarks with contact details, or embedded advertising. Written content must be legible and coherent; we may decline text that cannot be understood.

2.8 Spam, misleading content and deceptive practices

Not permitted: content unrelated to the stay or to travel; content likely to mislead, deceive, or confuse; impersonating any person or misrepresenting your identity or affiliation; and duplicate or flooding submissions.

2.9 Commercial content

Not permitted: content created for self-promotion or advertising; contact details, links, or promotional codes inside reviews; reviewing your own property or business; attempting to lower a competitor's rating; and reviews exchanged for incentives. Nobody may post on a guest's behalf.

2.10 Rights and AI assistance

Submit only content you own or have the right to share, including any music, footage, and images inside it (see Section 5). Using AI tools to help write is fine; you remain responsible for accuracy, and the content must describe your real stay. By submitting, you grant the licence described in Section 12 of the Terms of Service.

3. How moderation works

Submitted reviews pass the review platform's automated verification checks; most publish quickly.
Content the checks flag, and anything reported to us, gets a human review. We aim to decide within 5 business days.
If we remove or decline your content, we tell you why in plain words, and you can either edit it to meet these standards or appeal.
Published content can still be removed later if a violation comes to light, and content that breaches the zero-tolerance rule in Section 2.5 is acted on immediately.

4. Appeals, and reporting content

Appeal a removal: reply to the notice you received, or write to cs@bestofbedz.com with the booking reference. A person who was not involved in the original decision reviews the appeal against these standards, not against how flattering the content is, and you receive the outcome in writing.
Report content you believe breaks these standards or the law: cs@bestofbedz.com (urgent safety matters: WhatsApp +20 122 758 0022). Reporting content does not guarantee removal; we assess each report on its merits and act when a violation is confirmed.
Abusive reporting (repeated unfounded reports, or floods of reports about the same item) may lead us to limit a reporter's future reports.

5. Copyright

5.1 The rule

You may only submit content to us if you own the rights to it, or you hold permission or a valid licence from the rights owner. This includes the music in a video, footage you did not shoot, and images of artwork or designs. Submitting content without the necessary rights leads to removal and, for repeat infringers, permanent refusal.

5.2 Filing a copyright complaint

If you believe content we display infringes your copyright, email legal@bestofbedz.com with all of the following:

Identification of the copyrighted work you claim is infringed.
Identification of the content you claim is infringing, with its exact URL on our site.
Your contact information: name, email, phone number.
A good-faith statement that you believe the use is unauthorised.
An acknowledgment that submitting false information may have legal consequences.
Your signature (electronic is fine). We accept notices prepared in DMCA form.

5.3 What happens next

On a valid, complete complaint we may remove the content and notify whoever submitted it. The submitter has 3 days to respond with proof of ownership or licence.

5.4 Counter-notice

If your content was removed and you believe the removal was mistaken or you hold the rights, you may submit a counter-notice to legal@bestofbedz.com within 6 months of the removal notice, including: identification of the removed content, proof of your copyright ownership or valid licence or permission, a good-faith statement that the removal was mistaken or that you hold a legal right to use the content, your contact details (name, role, email, phone), and an acknowledgment that false statements may have legal consequences. If the counter-notice holds, the content is reinstated.

5.5 Repeat infringers

We permanently refuse submissions, and where applicable end the participation, of repeat infringers.

6. Trademarks

Our marks. The Best of Bedz name, logos, and brand assets are our property and may not be used without written authorisation, including in domain names, social accounts, or advertising, or in any way that misleads people into thinking they are dealing with us. Report misuse to legal@bestofbedz.com; we pursue takedowns and legal action.
Third-party marks. Names and marks of other businesses that appear on our site (for example a resort or community name) belong to their owners and are used to identify the location, not to claim affiliation.
Impersonation. We communicate only from @bestofbedz.com email addresses and our official WhatsApp +20 122 758 0022, and we never ask you to pay outside the Site's secure payment page or to share full card details in a message. Report anyone impersonating Best of Bedz to legal@bestofbedz.com immediately.

7. Photos and other submissions to our marketing

Photos and videos you send us for publication must show the property or your stay truthfully, without edits that misrepresent the home. We may select, crop, or decline them editorially. Where a review platform handles a removed review's underlying rating data, its own verification rules apply. Influencer and partner submissions are additionally governed by the Affiliate, Agent and Influencer Terms, including the music, footage, and appearance-consent warranties there.

This policy is published in English and Arabic; if the two versions differ, the English version prevails.